SHIPPING & RETURN
SHIPPING TERMS AND CONDITIONS
Orders are processed between 2-4 business days*. Mila The Label will contact you if an item is out of stock or if additional information is required for credit verification.
*Note: Orders placed on a Friday after 11am PST and over the weekend will not start being processed until the following Monday. Our hours of operation are Monday-Friday. We are closed on all major holidays.
Once your order has been shipped, you will receive an email with your tracking number. Please allow up to 24 hours for your tracking number to show any movement.
Orders will not be refunded for packages that are not accepted by recipient.
Mila The Label is not responsible for lost or stolen packages that are confirmed delivered by tracking. The costumer is responsible for any loss or damage of these items.
If you have any questions regarding your order, please contact Mila The Label at firstname.lastname@example.org
- FREE - USPS 4 -7 Day Flat Rate Priority Mail Shipping to the Continental US, Hawaii and Alaska for orders over $100+
- $16 - USPS 4 -7 Day Flat Rate Priority Mail Shipping for orders under $100
FREE - International Shipping 5 -12 Business Day Priority Mail International Shipping for orders over $150+
- $29 - USPS 5-12 Business Day Priority Mail International Shipping
CHANGES TO YOUR ORDER
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:
- the item must be returned within 30 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;
- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
- SWIMWEAR – customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.
If you have any questions regarding your return, please contact email@example.com
RETURN AN ITEM
To return an item, we need to provide you with a Return Authorisation Number. Please sent a email to firstname.lastname@example.org
Our Returns Team will reply with your Return Authorisation Number within two business days.
Please sent your returns to :
Mila The Label
57-120 Lalo Kuilima Way
Kahuku - HI -96731
- Your Return Authorisation Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your parcel it may be returned to you.
- Your Return Authorisation Number will be attached in our response to your request. Please print this and include inside your parcel.
- For a refund, your return must be in original condition with their tags attached.
We do not refund initial shipping charges for items returned, other than for faulty items. Mila the Label is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
RECEIVING AN INCORRECT ITEM
If you have received an item you did not order, please email us at email@example.com so we can resolve this for you.
MY SHIPPING RETURN FEE
Subject to our obligations under the Unites States Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
EXCHANGING AN ITEM
Yes you can. Just sent a email to firstname.lastname@example.org with style name, size, color and we will check the availability.
Thanks for shopping with us,
Much Love Mila